Here are answers to some common questions regarding everything from baggage rules, to how to pre-order food on board.
You book the meals already from home and can order up until 3 days before departure. Contact your tour operator to book food on board.
The menu is carefully composed and consists of a starter and a main course. Warm bread is served with all our meals. As a rounding off, we have a dessert or piece of chocolate with our coffee and tea.
We offer the following special diets or diets:
If you want to read about the different menus, you can do so here.
You book the meals already from home and can order up until 3 days before departure. Contact your tour operator to book food on board.
The menu is carefully composed and consists of a starter and a main course. Warm bread is served with all our meals. As a rounding off, we have a dessert or piece of chocolate with our coffee and tea.
We offer the following special diets or diets:
If you want to read about the different menus, you can do so here.
If you suffer from severe allergies or from several different allergies, we recommend that you bring your own food on board. If you have your own food, we want you to contact us before the trip.
If you are allergic and need to bring your own food on board, we would like you to contact us on 08-420 025 60 before your journey.
Special diets & food on board are booked through your tour operator.
To book a celebration or courtship package, you need to have access to your booking number for the trip. Celbration and courtship packages can be booked up until 7 days before departure.
Here you can read about our various celebration and courtship packages.
We at Novair partner with Airshoppen.com to provide the best in Taxfee shopping. Here you will find a large range of goods at very good and competitive prices. To take advantage of the entire extensive range, we recommend that you pre-order your items.
On journeys within the EU, it is not possible to buy alcohol or tobacco on board, however it is fine to pre-order alcohol (not tobacco).
Currently, no Taxfree catalogs are sent out. You can see the full range on the Airshoppen web catalogue.
When you fly with Novair, you can decide for yourself where you want to sit on board. Please note that you must book a seat on both the outbound and return journey. The easiest way to pre-book your seat is here.
If you have not pre-booked a seat, seats will be allocated automatically about 4 days before departure.
Here you can read more about how to pre-book a seat.
If you have not pre-booked a seat, seats will be allocated automatically about 4 days before departure.
Do you have any special needs? Read about how we can assisst if you have special needs.
In order to be able to check in a suitcase at the airport, you must buy a baggage allowance. Choose what suits you and only pay for as many bags as you want to check in. Hand luggage is always included.
At most Scandinavian airports there are check-in machines where check-in and printing of luggage tags is available. The check-in machines are typically open from 22 hours before departure, provided that the airport’s Baggage Drop, the place where you leave your luggage, is open.
The machines are marked with Check In Self Service and Novair’s logo. To use the machine, enter your booking number without the hyphens (-). The machine prints both boarding passes and luggage tags. You tag your luggage yourself with the luggage tags and leave them at the luggage drop-off which is signposted with “Baggage-Drop” and “Novair”. Passport/ID/Visa will be shown at baggage claim and before proceeding to designated exit.
When you fly with Novair from Scandinavia and have pre-booked seats on board, you can also check in online 2-7 days before departure. This means you can easily and conveniently check in from home. You leave the bags at the baggage drop-off, which is marked with Baggage-Drop.
Please contact your tour operator for baggage prices.
Baggage can also be purchased at the airport, but at a higher cost.
If you want to bring your own golf bag, bicycle or surfboard, or other sports equipment, you must pre-book it for check in.
Here you can read more about what applies and how to check in your sports equipment.
It is permitted to bring a limited amount of liquid. Each container may contain a maximum of 100 ml. The permitted amount of liquid must be stored in its container (e.g. bottle or can) in a transparent resealable bag that is no larger than a maximum of 1 litre. This must then be displayed in the Security control. For further information regarding EU regulations and prohibited items see Baggage information.
Children under the age of 2 must sit on an adult’s lap during the flight. Your own high chair or baby seat can be brought and must be placed in a separate seat, which is then booked through the tour operator. The maximum size of a baby seat is: length 65 cm, width 45 cm. It is not permitted for an adult passenger to have a baby seat on their lap.
If you are traveling with more than one child under 2 years of age, we would like to draw your attention to the fact that only one child between 0-2 years of age may sit per seat row.
Please contact your tour operator if you would like to book an extra seat for your infant.
Yes, on most of our flights baby cradles can be booked. Baby cots are available in the following locations: 1A, 1B, 2E and 2F. The child may weigh no more than 10 kg and may not be more than 70 cm tall.
If you want to book a seat with a baby cradle, you can do so here.
Baggage – children under 2 years old
Children under the age of 2 may check in 10 kg of their own luggage and a collapsible stroller free of charge. Strollers and child carriers must be packed in an approved plastic bag for transport that can be purchased at the airport. Please note that children under the age of 2 are not allowed to bring their own hand luggage. A high chair can be packed in the same packaging as a stroller. (see more about checking in a stroller further down the page.)
Luggage – children 2-11 years
Children 2-11 years of age have the same baggage rules and permitted maximum weight as adult passengers, and if you want to check in a baggage or stroller for children over 2 years of age, you must purchase it. If you want to bring a stroller for a child over 2 years of age, the stroller is included in the permitted maximum weight. If you want to check in a child seat for children 2-11 years old, it will also be included in the permitted maximum weight.
Stroller
Strollers are easily damaged and must therefore be packed. If necessary, remove wheels and other items that can easily be damaged. Special stroller bags are available for purchase at the airport. Save the bag also for the journey home, they are rarely available at the destinations’ airports. Keep in mind that the stroller is transported in the hold of the plane together with other luggage.
Food should be fun, and that is something we have put a little extra thought into when it comes to the menu for children. For the younger ones (2-11 years) we serve a composed menu with delicious kids´ favourites. The cabin crew always serve children first, so that adults can help without their own food getting cold. The cabin crew will also happily help out with heating baby food for toddlers. To make the flight experience a little extra special, there is the Surprise Meal menu, which includes a fun toy as a surprise.
A favorite with lasagna and orange juice, butter, crackers and soft cheese. Mini muffins with smarties to round off the meal.
Meatballs in cream sauce with mashed potatoes, broccoli and mini carrots. Butter, bread and soft cheese. Choco chip cookie for dessert.
For the very youngest, there is also the option of ordering food. The food served consists of the same menu that is served to children 2-11 years.
There is no problem flying when you are pregnant. However, certain rules apply depending on how far you are traveling and how much time is left until the birth of the child.
Here you can read more about what applies to flying when pregnant.
Nova Airlines AB
Box 454 39
SE-104 31 Stockholm
Sverige
kl. 09.00-15.00
We always want to improve our service and would welcome your comments. Please contact Customer Service and we will do our outmost to help out!
Pictures used on Novair.se are primarily from the following photographers:
Oliver Granö
Mikaela Lindholm
Helena Bevengut-Lasson
Gustav Kaiser
With contributions from photographers working with unsplash.com