Novair / Frequently asked questions / After your trip / Forgotten damaged or lost lugagge

Forgotten, damaged or lost luggage

Left behind on board

If we find items left behind on board, we always make sure to bring them home to our departure airports. We then hand in the forgotten item to the airport’s lost property service.

It is therefore the lost property department at your departure airport that you turn to if you forgot something on board:

Stockholm-Arlanda
Bagport lost property, level 1 terminal 5.
The request is made via www.bagport.se, select lost property/lost luggage.

Gothenburg-Landvetter
Search for lost goods can be done via www.missingx.com, select Gothenburg Landvetter Airport. Found goods are usually registered within 24 hours.

 

Damaged and lost luggage

If your checked baggage is damaged on collection at the arrival airport, you must immediately – before going through customs – contact Novair handling agent ´who is responsible for baggage handling after landing, to complete a Property Irregularity Report (PIR) . You are to at the latest 7 days after the damage contact Novair with your PIR rapport no.

Since some airports have more than one arrival service, it is important to approach the correct counter . Please look for signs with Novair logo and name appears.

Please note that if you have collected your baggage and left the arrivals hall without reporting the damage to our handling agent and without completing a Property Irregularity Report (PIR), the baggage will be deemed to have been returned to you in good condition, in accordance with the transport agreement .

Please note that the airlines’ compensation for lost or damaged baggage is limited to max SDR 1000,-. If you have travel insurance/home insurance, it usually also applies to damaged and lost luggage. Please check with your insurance company.

Have you already filed a PIR report for damaged baggage at the airport, please follow the link to complete your claim Novair Bagsupport.

If you have any other questions regarding delayed or damaged baggage you can contact Novair at [email protected].

Here you will find information about our baggage rules on board Novair