Special needs

It is important for us to take care of and assist passengers with special needs. If you do not find answers to your questions here, please contact our Customer Service.

Person with a disability

A person whose mobility is reduced when using transport due to any form of physical or mental condition or due to other disability or age and whose situation requires appropriate attention and adaptation to special needs. Here you can read more about accessibility.

Frequently asked questions

Allergies

Peanuts are not sold on board, and not used in food we serve. We cannot however guarantee what other travelers bring. We can never guarantee a nut-free flight for those suffering from an airborne nut allergy, despite urging passengers to not eat peanuts onboard the flight.

Here you will find information about special food.

Defibrillators

We have defibrillators installed on all our aircraft. With the help of a defibrillator, you can start a heart that has stopped and/or monitor the heart rhythm.

Health tips

The body is affected in several ways when you sit for an extended  period of time during a flight. We have collected some tips to help you avoid some of the most common effects of long flights.

Drink water
The air on board an aircraft is very dry, so drink plenty of water and avoid too much alcohol, coffee and tea.

Swollen feet
Best countered by making sure to be in motion as much as possible. Stretch the ankles and make circular movements with your feet from time to time, pressing the heels into the floor and stretching the foot with the toes pointing up. Alternate between pressing the toes and front of your feet into the floor and lifting the heels. Don’t miss the opportunity to move when you stand up, just a little stretching and movement in the toilet queue can do wonders. If you have a bag on the floor under the seat in front of you, you can put your feet upon it for support. Loosen your belt a few holes, unbutton the top button on the shirt and trousers, etc. Feel free to untie your shoelaces, but it may be wise to keep your shoes on as there is a risk that it will be difficult to get them back on upon landing. Don’t sit with your legs crossed as this restricts blood circulation.

Ears are blocked
A well-known phenomenon that depends on air pressure. You can equalize the pressure yourself by gathering air in your lungs, pinching your nose and then pushing the air out forcefully so that your cheeks fill up like balloons. The mouth must be kept closed. It’s not dangerous if it clicks a little in the ears, it’s just the eardrums straightening up. The pain goes away immediately, but you may have to repeat the procedure several times during the trip. If you have a cold, you should take your nasal spray in good time before the start and afterwards for as long as the trip lasts.

Medicines

Standard medical equipment is available on board such as remedies for motion sickness, stomach ache, headache and band-aids. If you are dependent on any specific medication, it must be readily available in your hand luggage on board. We do not have the ability to store medicines cold. Feel free to bring a small cooler bag if you know that your medicines need to be kept cold for a longer period of time.

We also have a doctor’s bag on all flights with more advanced medical equipment, but this may only be used by licensed medical personnel.

Please note that you may need a doctor’s certificate for your medication when traveling to certain countries, contact your doctor for further information.

Oxygen

Medical oxygen is available on board for emergencies and first aid. If you know that you need oxygen during the flight, you must bring the oxygen you need for the flight.

There are certain restrictions regarding the number of bottles that may be brought with you (4 pieces/person), as well as how these should be stored/packaged.

We approve the following oxygen cylinders:

  • AGA OTM-1
  • NEDRON
  • VAGABONDAIOLO’S
  • SOLOIST IMPULSE
  • Freestyle portable oxygen concentrator

Notification of bringing oxygen bottles must be made no later than 7 days before departure, as there are restrictions on how many bottles may be on board. A medical certificate, verifying that you are fit to fly and that the oxygen you carry with you is sufficient, must be taken with you on the trip and submitted to our customer service. Novair customer service issues an approval, which must be presented at check-in and to the cabin staff.