The airport can offer various forms of assistance to passengers with disabilities. It is important that you, already when the trip is booked, inform your tour operator about who has a disability and what kind of help is needed. The tour operator forwards this information to the airline, which in turn request the service from the airport.

As an airline, we are obliged to order assistance from the airport no later than 2 days before departure. Therefore, remember to contact and request support via your tour operator well in advance of departure, to ensure you get the right help!

Airport staff will assist passengers with disabilities from arrival at the airport, embarkment and disembarkment from the aircraft, and assist with exit from the airport.

Within the EU, passengers with disabilities are entitled to assistance at the airport at the following times:

If assistance is required from check-in

If no specific time has been agreed, at the latest 1 hour before the specified departure time.

If assistance is required from Pick up points

If no specific time has been agreed, no later than 2 hours before the specified departure time.


Read more about rights in connection with air travel within the EU for persons with disabilities and persons with reduced mobility, the Regulation of the European Parliament and of the Council at The Swedish Transport Agency.

Traveling with special needs

The Swedish Transport Agency provides information on everything you should know before your flight if you have special needs.

Frequently asked questions


Passengers with disabilities are, as far as possible, taken on board before the other passengers to get settled. We therefore ask that passengers with disabilities be at the gate no later than 60 minutes before departure.

For passengers who cannot get to an emergency exit without help, special seat rules apply. You have the opportunity to sit anywhere in the aircraft, but not in direct connection to an emergency exit. If you are blind or deaf, these rules do not apply, but if you are both blind and deaf, you are covered by these rules and may not sit at the emergency exit.

Keep in mind that the cabin crew’s ability to help on board is limited to simple assistance.


If you need to bring a wheelchair with you, it is important that you specify which type of wheelchair applies. Please contact Novair Customer service.

You may bring a wheelchair with you free of charge, regardless of type.

Manual wheelchair
The wheelchair is checked in as normal baggage and you may borrow a wheelchair to be used on board the aircraft. In some cases it is possible to use your own wheelchair up to the aircraft door.  Please contact your departure airport for further information.

Electric wheelchair
Due to weight and space restrictions, we can only bring a limited number of electric wheelchairs. Your tour operator must book this with us in advance with information on type, weight and size. In order to fit in the cargo space, we have the following maximum dimensions for the wheelchair: Height 1.19 m and width 1.43 m.

The wheelchair must be equipped with a dry cell or gel battery, in addition the following is required:

  • The battery must be securely attached to the wheelchair
  • The battery must be disconnected and properly insulated to prevent short circuits.

The following batteries are not accepted;

  • Lithium batteries with a capacity over 300Wh.
  • Liquid batteries that are not leak-proof.

Personal assistant

Most passengers can fly with us unassisted, but in some cases a companion may be required to assist in emergencies and to comply with safety regulations.

We recommend that you travel with a companion if:

  • You have an intellectual disability or developmental disability and use a companion or personal assistance in your everyday life.
  • You are unable to understand and respond to safety instructions from staff.

A personal assistant or companion is a person responsible for your comfort and well-being during the trip. The companion must be at least 16 years old, have a booked seat and must sit next to you.

Assistance dogs

We accept assistance dogs on board our flights provided the dog can be identified. When the assistance dog is on duty, it must wear the Swedish Working Dog Club’s service blanket and the handler must have the corresponding identification. Emotional support dogs are not accepted on board Novair.